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Warranty

Defect Warranty

All TRUE Linkswear products are warranted to be free of defects in workmanship or materials for 60 days from the date of original purchase. Products found to be defective will be repaired or replaced with an equivalent product at TRUE Linkswear's sole discretion.

If your order arrives in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier pick up of the damaged merchandise so we can inspect it.

Waterproof Warranty

The TRUE phx, TRUE sensei, TRUE isis, TRUE jade and TRUE padwan do not have a waterproof guarantee.

The TRUE tour, TRUE proto, TRUE stealth and TRUE chukka are warranted to be waterproof for 2 years. If 2013 TRUE tour or TRUE stealth are returned within 730 days of the date of the original purchase for waterproofing defects, TRUE Linkswear will replace the shoes with an equivalent product. Each original transaction is limited to one waterproof warranty claim per pair purchased.

Warranty Process

Please contact info@truelinkswear.com to make a warranty inquiry. Please include the following in your email:

  1. Original proof of purchase (scanned receipt or screen shot of statement)
  2. Photo(s) of TRUE linkswear shoes indicating defect or issue 
  3. Confirmation of shoe style, color and size

Returns

If you aren't completely thrilled with the product, you may return it provided the product is in NEW, UNWORN condition, in the original packaging, with the original tags attached, within 30 days of your purchase.

Your refund will be processed using the credit/debit card used on our site and posted within 30 days of receiving your product on a return.

We will pay for ground shipping for returns. Request return shipping materials at returns@truelinkswear.com.  Please be sure to include your initial order number.

Exchanges

If you need to exchange a size or color, you may do so provided the product is in NEW, UNWORN condition, in the original packaging, with the original tags attached, within 90 days of your purchase. We will pay for ground shipping for the exchange. Each purchase transaction is limited to one free exchange.

Please contact info@truelinkswear.com to request an exchange. Please include the following in your email:

  1. Initial order number from truelinkswear.com
  2. Style, color and size requested
  3. Current shipping address

Please return exchanged items win the original packaging, with the original tags attached and in new and unworn condition.

Once we confirm that your exchanged items have been received, we will ship your new requested items.

 

Questions regarding our warranty and return policies should be addressed to Customer Service via e-mail at makeitright@truelinkswear.com. These policies set forth your sole and exclusive rights with respect to return of products that you may purchase through our site.